Returns & Refunds
We offer a standard shipping service with Hermes. You can expect to receive your order 3-5 working days after placing your order. This delivery option is £3.90. We also offer free shipping on orders over £40*
Please allow 3-5 working days to receive your order. Although we try to get orders out sooner than this it cannot always be achieved. During extremely busy periods this time frame may be extended.
*This excludes when closing an open box
You have 30 calendar days to return an item from the date that you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a matter of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
All orders are sent via a fully tracked service to ensure that parcels are delivered safely and securely.